Information and Knowledge Society

Planificación estratégica del gobierno electrónico departamental en Uruguay

Doctoral Programme on the Information and Knowledge Society

Author: Marcelo Bieito
Programme: Doctoral Programme on the Information and Knowledge Society
Language: Spanish
Supervisor: Dra. Milagros Gascó Hernández
Faculty / Institute: Internet Interdisciplinary Institute (IN3)
Key words: Electronic government, Strategic planning, Technologies and the information society, Public policy, Reforms and modernization, Territoriality and decentralization

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The investigation focused on the level of importance and type of treatment that the departmental (state) and national governments gave to electronic government in Uruguay between 2005 and 2015. It was based on a qualitative research methodology and a systematic analysis of public policy documentation. The study revealed that on a departmental level there are no strategic plans in electronic government. It also confirmed a trend of isolated cases of innovation in departmental electronic government. We did find efforts toward integrated and coordinated systems (i.e. the Sistema Único de Cobro de Ingresos Vehiculares, SUCIVE-a common system for collecting revenues from vehicle payments), which are led and centralized by the national government. Up until the present, the national level agencies: Agencia de Gobierno Electrónico y la Sociedad de la Información y el Conocimento (the national e-government agency) and the Oficina de Planeamiento y Presupuesto (the national budget and planning office) were not relevant in facilitating the definition of strategic plans in the departmental governments. However a clear tendency toward their being influential within the next few years did emerge in the research. The barriers that impede strategic planning in departmental electronic government was the content area discussed in the most depth by the informants. The lack of political will and understanding on the part of the departmental authorities, the lack of management and modernization capacity and of human capital in general, and the lack of financial resources were the most frequently cited impediments.